POSmates Docs
How can we help?
Search what went wrong. Every fix shows the screen and the steps.
Something is wrong
- I cannot sign inThe sign in screen says my email or password is not right, or sends me back.
- The reset link or confirm email did not arriveI asked for a reset link and nothing came, or the link says it expired.
- Staff cannot sign in on their phoneThe phone asks to be linked, says the code is wrong, or says it is locked.
- Clock in or clock out did not go throughTime in says nothing was recorded. It asks for the camera or location.
- The till has no signalA banner says there is no signal. I am not sure my sales are saved.
- The GCash code does not show at the tillPaying by GCash shows no QR, or says the code did not load.
New here? Start with these
- From sign-up to your first saleI just signed up and do not know where to start.
- Build your menu from a photo with MiggyI want to add my products without typing them all.
- The Things to do card on your DashboardI see a checklist on the Dashboard and do not know what it is.
- Record a delivery or restockI bought stock and want the count to go up.
- Get warned before you run outI want to know when an item is running low.
Browse by part of the app
Getting started3 fixesAccount3 fixesTill7 fixesOrders2 fixesProducts1 fixStock4 fixesStaff and roles5 fixesClock1 fixDelivery1 fixChat1 fixPlan and billing5 fixesInstall1 fix
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