You see this in the app
Too many wrong codes. Try again in N minutes.
Why it happens
A staff phone must be linked once by the owner. After wrong codes in a row the pad locks for a few minutes. A link works once and runs out after 10 minutes. One phone works for one shop.
How to fix it
- 1
Owner or manager: open Settings, then Devices, then Add a device. A code and a Copy link button appear.
- 2
Staff member: on the phone, tap Link this device and scan the code, or paste the link.
- 3
If the code says it expired, show a new one. Each code works once.
- 4
If the pad is locked, the owner or manager opens Devices and unlocks the person. Wrong codes lock it for 5 minutes by themselves.
- 5
If the message says the phone is linked to another shop, that shop must remove it in Devices first.