I cannot sign in

The sign in screen says my email or password is not right, or sends me back.

For Owner · Checked 2026-10-14

Read in Tagalog

You see this in the app

That email or password is not right. Try again.

Why it happens

The email or the password does not match. The app never says which one, on purpose. After many tries it makes you wait.

How to fix it

  1. 1

    Check the email for typos, then type the password again.

    What the screen looks like for step 1
  2. 2

    Tap Send me a reset link on the sign in screen and enter the email you signed up with.

  3. 3

    Open the email on the same phone or computer where you asked for it. The link only works there.

  4. 4

    Pick a new password of at least 8 characters, different from the old one.

  5. 5

    If it says Confirm your email, tap Send it again and open the new link.