The receipt did not print

After a sale the receipt does not come out, or the button says Reconnect printer.

For Owner, Staff · Checked 2026-10-14

Read in Tagalog

You see this in the app

Pick your printer once more to print.

Why it happens

The sale is already saved. A failed print never cancels a sale. In a browser, Bluetooth and USB printers are forgotten when the page is closed or reloaded, so the printer must be picked once more. A printer that is off or out of range also fails.

How to fix it

  1. 1

    Look at the button on the paid screen. If it says Reconnect printer, tap it and pick the same printer. A different printer is refused.

    What the screen looks like for step 1
  2. 2

    If it says The receipt did not print, switch the printer on and bring it close, then tap Re-print receipt.

  3. 3

    Still nothing? The owner opens Settings, then Devices, then Receipt printer, and sends a test receipt.

  4. 4

    In the phone app, tap Look now on that card. It retries the saved printer.

  5. 5

    No printer saved on this device? Print receipt opens the phone's print view. On iPhone, tap Allow if Safari asks.