A screen says it is locked

A screen is blurred or says I do not have access.

For Owner, Staff · Checked 2026-10-14

Read in Tagalog

You see this in the app

You do not have access to this yet. Ask the shop owner to unlock it for you.

Why it happens

The owner has not given that person that part of the back office. Staff can open any button on the bottom bar, but only the areas the owner granted show anything. Only the owner can grant them.

How to fix it

  1. 1

    Staff: tell the owner which screen you need.

    What the screen looks like for step 1
  2. 2

    Owner: open Menu, then Settings, then Staff, then the Team tab. Tap the person.

  3. 3

    Tap Back office access and tick the area they need.

  4. 4

    A manager sees everything operational by rank, except Settings and Discounts. Those are owner only.