A rider cannot see or take a delivery

No jobs show up, or Take delivery is refused.

For Rider · Checked 2026-10-14

Read in Tagalog

You see this in the app

This job is no longer available, or you are not clocked in at this shop.

Why it happens

A rider on a shop's staff must be clocked in at that shop to take a job. The address stays hidden until the job is accepted.

How to fix it

  1. 1

    Clock in at the shop first.

    What the screen looks like for step 1
  2. 2

    Open Delivery and look in New jobs.

  3. 3

    Pull to refresh. If it says The delivery changed, refresh and try again.

  4. 4

    Use the buttons in order: Take delivery, Got the food, I am at the gate, Delivered, Hand the cash over.

  5. 5

    Riders sign in with a staff code, not an email. See the staff sign in page.