You see this in the app
We are checking your payment.
Why it happens
The payment reached PayMongo, but POSmates has not matched it to the bill yet. It can take a few minutes. Some payments are held for a check, for example a payment that arrived after a discount window closed.
How to fix it
- 1
Do not pay again. The page says You do not need to pay again.
- 2
Stay on the page. It checks by itself. After a few tries it says Still checking. This can take a few minutes.
- 3
Wait a few minutes, then open Settings, then Billing. The plan button reads Checking your payment until it is matched.
- 4
If it says We received your payment and are checking it, the money is held for a check. Your plan updates once it is checked, or we contact you.
- 5
A test payment on a real shop does not change the plan: This was a test payment, so your plan has not changed.