You see this in the app
Person not found.
Why it happens
A manager can only act on people who share a branch with them, or on themselves. A person with no branch belongs to the owner alone. Only the owner can add or change a manager or the owner's account.
How to fix it
- 1
Check that the person is on one of your branches. If not, ask the owner.
- 2
A manager who adds staff can only give them branches that the manager runs.
- 3
To change a manager, or the owner's account, the owner does it: Only the owner can add or change a manager.
- 4
Owner: open Menu, then Settings, then Staff, then Team, and fix the person from there.