A customer says they paid for an online order

The order is waiting and I cannot tell if the payment is real.

For Owner, Staff · Checked 2026-10-14

Read in Tagalog

You see this in the app

The shop already checked this payment po.

Why it happens

A customer who taps **I have paid** and sends a screenshot lands in **Needs attention** in Orders. The payment is not confirmed until someone at the shop checks it.

How to fix it

  1. 1

    Open Orders and look at Needs attention.

    What the screen looks like for step 1
  2. 2

    Open your own GCash or bank app and find the money.

  3. 3

    If it is there and the amount matches, accept it.

  4. 4

    If not, reject it and pick the reason: We cannot see the payment in our account yet, The amount does not match your order total, That was sent to a different account, not ours, or We cannot read the screenshot clearly.