I cannot refund or void a sale

The sale says Sent for approval, or only a manager can do it.

For Staff, Owner · Checked 2026-10-14

Read in Tagalog

You see this in the app

Sent for approval. Not refunded yet.

Why it happens

Staff cannot refund or void on their own. They ask, and a manager or the owner decides.

How to fix it

  1. 1

    Staff: open Sales, open the sale, tap Ask for a refund or Ask to void, and say why.

  2. 2

    Manager or owner: open the same sale and tap Approve refund, Approve void or Reject.

  3. 3

    A refund shows Refunded with the amount. Hand the money back.

  4. 4

    A void puts the stock back. A sale that already has a refund cannot be voided, so refund the rest.

  5. 5

    The one who asked can take the request back.