You see this in the app
Facebook has disconnected this Page. Reconnect it in Settings to start replying again.
Why it happens
Facebook cut the connection, or did not give POSmates full access to the Page. Only the shop owner can reconnect it. The automatic first reply is Facebook's own Instant reply, set in Meta Business Suite, not by POSmates.
How to fix it
- 1
Owner: tap Reconnect your Page in Chat or in Settings.
- 2
In Facebook, choose the Page and allow everything it asks for. You need full control of the Page in its business portfolio.
- 3
If the Page is already connected to another POSmates shop, it is not moved. Remove it there first.
- 4
For the first reply, open Meta Business Suite, then Automations, then Instant reply, paste your reply, and Save. Test it with a friend who has never messaged the Page.